About Us

Mumbai, 400050

Category

Luxe

Brands

Beauty Advice

Home

About Us

who are we?

Shoppers Stop is home to a multitude of leading international and national luxury, prestige and premium brands for apparel, shoes, watches, bags, beauty, home décor and much more. With 30 years of experience in retail, we aim to bring the best of the best right to your doorstep through our department stores, website and app. We continue to go above and beyond to engage and delight you with our wide assortment of brands and products, personal shoppers, master classes, expert advice, videos, and informative content that makes shopping with us an experience you’ll keep coming back to.

our values

what sets us apart

No.1 Offline Beauty Retailer

1000+ Fashion & Beauty Products

100+ Department & Beauty stores

100+ Department + SSBeauty Stores

300+ Personal Shoppers

47+ Cities Across India

1000+ Fashion & Beauty Products

300+ Personal Shoppers

47+ Cities Across India

40 Million+ Customers Per Year

our culture

At Shoppers Stop, we believe in limitless possibilities and have always set high benchmarks, achieved the impossible and celebrated our successes. With innovation at our core, we adopted our philosophy of ‘Start Something New’ in order to give retail a whole new dimension. We endeavour to Start Something New in performance, in products, customer service, and in life.

All our employees are designated as Customer Care Associates; this implies that we are, first and foremost, dedicated to serving our customers. This not only creates a service oriented mind-set within our employees but it also reinforces the feeling that we are all partners working towards a common goal.

Our company anthem, “Hadh Se Aage” is played across our organization, from our head office and regional offices to stores and distribution centres, at 9.45 A.M. every morning. This song, composed by Gulzar and sung by Sonu Nigam, is sung wholeheartedly by all our employees with the lyrics encouraging and inspiring us to make meaningful contributions to society.

A Day In The Life Of Shoppers Stop

our leadership team

Mr. B. S. Nagesh

Customer Care Associate, Chairman and

Non-Executive Director

Kavindra Mishra

Customer Care Associate,

Managing Director and CEO

Karunakaran Mohanasundaram

Customer Care Associate and

Chief Financial Officer

Venkatesh Raja

Customer Care Associate and

Chief Human Resource Officer

Deepak Yadav

Customer Care Associate and

Chief Business Development Officer

Biju Kassim

Customer Care Associate and

CEO of Beauty

Sandeep Jabbal

Customer Care Associate and Chief Digital

Transformation & Information Officer

Arvind Rajagopalan

Customer Care Associate and

Chief Retail Officer

Rajan Sharma

Customer Care Associate and

Chief of Private Brands

Pradeep Nidamarti

Customer Care Associate and Head

of Data Analytics

our milestones

We have come a long way from our very first store in 1991 to over 89 stores all across the country. Our journey, complete with ups and downs, has been incredible and we will keep growing faster as we collaborate with different brands, develop our own private labels and continue to serve our loyal customers.

1991

The first Shoppers Stop store was launched in Andheri, Mumbai

1994

The First Citizen Loyalty Program was launched

1995

The second store was launched in Bengaluru

1999

We implemented JDA Retail ERP (a global leader in retail ERP packages)

2000

Crossword, India's leading retail book chain was acquired

2003

The 11th, 12th and 13th Shoppers Stop stores opened in Mumbai, Gurgaon & Kolkata

2005

The Shoppers Stop IPO was oversubscribed overall by 17.25 times. HomeStop was launched, and we partnered with Estee Lauder Co. to launch the first M.A.C. store

2007

We won the Gold Shield Award for Excellence in Financial Reporting in the "Manufacturing & Trading Enterprises" category by ICAI

2008

We were awarded the “Emerging Market Retailer of the Year” and Mr. B.S Nagesh was inducted into the World Retail Hall of Fame at the World Retail Congress, Barcelona

2011

Shoppers Stop had 49 stores in 22 cities across India

2012

With 2.5 million members, the First Citizen program became the biggest, most successful loyalty program in our category

2016

We launched the Personal Shopper concept, the first-ever of its kind in the country

2018

The store count stood at 83 stores in 38 cities across India

2019

We launched the first SSBeauty store, solely dedicated to beauty, and the first Jo Malone store in India

2020

We launched our beauty private label brand, Arcelia

2021

With 88 stores across India, Shoppers Stop celebrated its 30th birthday. We launched the Too Faced, Bobbi Brown, Estee Lauder and Clinique brand websites in India

2023

We launched our 100th store, Global SSBeauty Brands and our first (of many) INTUNE store

awards & recognition

2021

Most Inclusive Workplace award at TRRAIN Retail Awards 2021. Felicitated at the virtual TRRAIN Retails Awards ceremony online

2021

Four awards at ‘The Customer Fest Show’ 2021 in the below categories:

Best Integrated Media Campaign
Best Use of Voice of Customer
Best Contactless Employee to Customer Experience
Champion of Champions – Loyalty Program of the Year

2021

We were awarded the “Emerging Market Retailer of the Year” and Mr. B.S Nagesh was inducted into the World Retail Hall of Fame at the World Retail Congress, Barcelona